Privacy Policy | Mount Prospect Sewer Line Co.

Who we are

Mount Prospect Sewer Line Co. is a referral service. We connect homeowners in Mount Prospect, Illinois, with independent local plumbing professionals who perform the work. This policy applies to this website and to the phone calls made to the number shown on it.

This site has no forms, no email addresses and no chat. Almost everything we learn about you comes from the phone call itself.

Information we handle

Call information: your phone number, the time and length of the call, and what you tell us about your problem, your address and your contact details
Call recordings, where a call is recorded
Call-tracking data, such as which page or source led to the call
Basic website data, such as pages viewed, browser type and device, collected through standard hosting logs

Calls may be recorded and tracked

Calls to us may be recorded and tracked for quality and routing. We use recordings to make sure callers are treated well, to check that the right professional was sent, and to improve how calls are handled. By staying on the line, you agree to this. If you prefer not to be recorded, tell the person who answers at the start of the call.

The phone number shown on this site may be a call-tracking number. It lets us see which pages lead to calls and route each call to the right place. Using a tracking number does not change who answers or what you are told.

Cookies and tracking

This site does not set cookies of its own and does not run analytics today. If a call-tracking or analytics tool is added, it may use cookies, and this policy will be updated before it is. You can block or delete cookies in your browser settings. The site works without them.

Fonts and images from other websites

To show a page, your browser loads fonts from Google Fonts (fonts.googleapis.com and fonts.gstatic.com) and photographs from Pexels (images.pexels.com). Those services receive your IP address and basic browser details when the page loads, as with any resource fetched from another website. They apply their own privacy policies, and this site does not control them.

How we use information

To answer your call and understand your problem
To connect you with an independent local professional who can help
To check call quality and the accuracy of routing
To understand and improve how the site performs
To meet legal obligations and protect against misuse

Who we share it with

When we connect you with a professional, we share the details needed to handle your request, such as your name, address, phone number and a description of the problem. We also use service providers, for example for call tracking and website hosting, who handle information for us under their own obligations. We may disclose information where the law requires it.

We do not sell your personal information.

How long we keep it

We keep call information and recordings only as long as we reasonably need them for the purposes above or as the law requires, and then delete or anonymise them.

Your choices and privacy requests

You can ask what we hold about you, ask us to correct it, or ask us to delete it, subject to any legal requirement to keep it. Because we work by phone, make requests by calling (555) 010-0100 and saying you have a privacy request. We may need to confirm who you are before we act on it.

Children

This site and this service are for adults who own or manage a home. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed, and continued use of the site after a change means you accept the updated version.